Privacy Policy

We have drafted this document to give you – our customers and anyone with whom we have a contractual or other relationship – clear and easy to understand information, particularly about how Skyclaim works and

  • what personal data we collect and process and for what purposes,
  • what legal basis do we have for processing personal data,
  • how we process personal data and how we ensure their protection,
  • to whom we may disclose our customers’ personal data,
  • what are your rights in relation to the personal data we process.

You can count on us to take the protection of your personal data seriously and to comply with applicable law. We protect your data to the extent that we can do so with the technical means we normally have at our disposal. The processing of personal data is regulated by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 regarding the protection of natural persons with regard to the processing of personal data and regarding the free movement of such data and the repeal of Directive 95/46/CE (better known as “GDPR”) and Law no. 110/2019 Coll . regarding the processing of personal data, as amended. Do you not understand any part of this Policy or have questions about personal data? Do not hesitate to send us an e-mail at: office@skyclaim.ro

What personal data do we collect about you?

First, let’s talk about what personal data actually is. The GDPR describes it as information about an identified or identifiable natural person.

To give you a clearer idea, let’s use examples. Typical personal data may be name, surname, telephone number, email address, home address, birth number, gender, nationality, type and number of identity document. However, it must be possible to infer a particular person from the data or from a combination of such data.

We mainly work with data relating to users of our services, including potential future customers interested in our services. Depending on the nature of the situation, we also process data about representatives.

In addition to basic personal data, we process a lot of other data. For example, what services you use with us and how you use them. We also work with data that we learn from the way we speak, call or write to each other. We also analyze personal data such as your age. We only work with the personal data we need to provide you with our services.

We would like to inform you that we process in particular the following data:

Identification data such as name, surname, gender, date of birth, birth number, identity card number, home address, nationality, citizenship and the form of your signature are part of the framework agreement or other contractual documents that we conclude them with you.

Why do we collect your personal data and what entitles us to do so?

The processing of personal data is carried out for a specific purpose, for which there must be a legal basis. We always indicate why we collect personal data and what entitles us to do so (lawful reason) in the context of the purpose.

Therefore, we process your personal data on the basis of the performance of a mutual contract, on the basis of the fulfillment of our legal obligations and on the basis of our legitimate interest. Before using the information for a purpose not listed in this policy, we will always assess whether your consent or another reason for the processing is necessary, based on an assessment of the compatibility of the purpose in accordance with Article 6(4) of the GDPR.

We use your data in our internal documentation, where we record data flows about where your personal data is stored, how it is secured, if your data has been deleted, who deleted it within our company and when, so that we can demonstrate our compliance with data protection legislation.

To whom do we transfer personal data?

All your personal data is processed only by us and is not transferred to other processors.

Personal data may also be transferred, for example, to the police or other authorities for the purpose of defending against complaints or where we are required to do so by law. All personal data are processed only in the European Union.

How long do we keep your personal data?

We will process your personal data only as long as necessary to fulfill the above purposes for which it was collected – registration, defense of legal claims, personalization of our services, fulfillment of legal obligations, etc.

The criteria used to determine the retention period include.

  • How long is personal data needed to provide services and administer our company? This includes activities such as maintaining our service offering, maintaining the security of our systems and keeping relevant business and financial records. This is a general rule of thumb and, in most cases, is the basis for determining how long data is retained.
  • Are we required by law to keep data? Typically, this is accounting regulations, tax regulations or the provision of legal services. In this case, we will keep them for that specified period.
  • Are we subject to legal, contractual or similar obligations to retain data? Examples include laws governing mandatory data retention, government regulations for data retention related to investigations, or data that must be retained for litigation purposes.
  • Is there a contractual relationship between us? We will retain your personal data for the duration of this relationship.
  • Have you given us your consent for any processing? If so, we will process your data for the duration of that consent.

Have you received a commercial communication from us?

Have you received a commercial communication from us? Then you are our contractual partner to whom we provide our services. The commercial communication contains an offer of our other services or other offers for similar products and services. Because you have voluntarily chosen to use our services, we may send commercial communications based on our legitimate interest. However, we will always properly identify that these are commercial communications, including the ability to opt out of receiving any commercial communications at any time.

We will send commercial communications from the email address office@skyclaim.ro as long as your account or contractual relationship exists.

What rights do you have regarding the protection of your personal data?

You have the following rights regarding our processing of your personal data:

  • the right of access to personal data.
  • the right to rectification; the right to erasure (“the right to be forgotten”).
  • the right to restrict data processing.
  • the right to object to processing.
  • the right to data portability.
  • the right to file a complaint regarding the processing of personal data.

Your rights are explained below to give you a clearer idea of their content.

The right of access means that you can ask us at any time to confirm whether or not your personal data is processed and, if so, for what purposes, to what extent, to whom it is disclosed, for how long we will process it, whether you have the right to rectification, erasure, restriction of processing or opposition, where we obtained the personal data and whether or not an automated decision-making process, including profiling, takes place based on the processing of your personal data. You also have the right to obtain a copy of your personal data, the first provision being free of charge, and for subsequent provision we may charge a reasonable administrative fee of €10.

The right to rectification means that you can ask us to correct or complete your personal data at any time if it is inaccurate or incomplete. The right to erasure means that we must delete your personal data if (i) it is no longer necessary for the purposes for which it was collected or otherwise processed, (ii) the processing is unlawful, (iii) you object to the processing and there are no legitimate and compelling grounds for processing, (iv) we have a legal obligation to do so, or (v) in relation to personal data for which you have given consent for processing, you withdraw this consent. The right to restrict processing means that, until we have resolved any contentious issues regarding the processing of your personal data, we can only process your personal data by storing it and, if applicable, using it only with your consent your or for the establishment, exercise or defense of legal claims.

The right to object means that you can object to the processing of your personal data that we process on the basis of a legitimate interest. If submitted, this objection will be evaluated and we will then inform you whether we have complied with it and will no longer process your data or if the objection was not justified and processing will continue. In any case, processing will be restricted until the objection is resolved.  If you object to direct marketing (sending commercial communications), we will stop sending you commercial communications.

The right to data portability means that you have the right to obtain the personal data concerning you which you have provided to us based on consent or a contract and which are also processed by automated means, in a structured format , commonly used and machine-readable, as well as the right to obtain the direct transmission of this personal data to another operator.

If you have any comments or complaints about the protection of your personal data, if you have a question about the person responsible for data protection within our company, or if you exercise any of your rights, please contact us at office@skyclaim. ro. We will respond to your questions or comments within one month.

Our activities are also supervised by the Office for the Protection of Personal Data, to which you can lodge a complaint in case of dissatisfaction.

Policy Changes

Policies may change over time. We will keep you well informed if any changes occur. Also, don’t worry and we will send you the original version of this Privacy Policy upon request.

This privacy policy is effective as of February 20, 2024.

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